I use tools and software to understand how customers use and interact with several websites. I use this data to focus on improving the customer journey by finding bug/barriers affecting customers & fixing them.
The skills I use most in my job...
Attention to detail
The most interesting thing I've worked on in my career so far...
Usability testing - we recruited customers to review out websites. We set them a range of tasks and watched as they did them. I did this a few years ago but due to the amount I learned, I still talk about and reference to this day.
What inspired me into digital and tech...
I've always been the 'techy' one so it was fate I ended up working with websites and tech. I love improving websites based on real customer insight.
My educational background is...
Self taught, at home online learning
What advice I'd give to girls thinking about a career in digital and tech...
If you have a passion, go for it! Do what makes you scared! Your 80year old self will thank you for it and will be proud you did something you loved.