Hannah Brooks
Job:
Technical Support Specialist
Company:
Blink Payment
Investigate and resolve post-sale Partnership and Merchant queries and issues surrounding API and technical integrations, including training of the first-line team and cross-skilling of the wider department.
I am...
Forward-thinking
Driven
Curious
The skills I use most in my job...
Data gathering
B2B communication
Resolution testing and implementation
The most interesting thing I've worked on in my career so far...
Implementing the new business API across our partnership accounts. I also delivered training across departments to ensure the business at large had a solid understanding of this development, appropriate and relevant to their own job roles and responsibilities.
What inspired me into digital and tech...
I previously worked in finance and wanted a new sector - FinTech was a solid step into the industry that utilised my existing skills while allowing me to develop new talents.
My educational background is...
I completed a BA in English Literature but have been exposed to tech from an early age, having a parent who works within the Government IT structure.
What advice I'd give to girls thinking about a career in digital and tech...
Practice, practice, practice! Pratice your technical skills but also practice your confidence, your professionalism, your problem-solving and creativity. Your technical knowledge and achievements are every bit as valid as your male counterpart's, but your development of those 'soft skills' will give you an edge in a corporate environment.
