I am responsible for delivering SHG's digital transformation agenda through the design, redesign and co-creation of the organisation’s digital services and processes. My team's goal is to realise organisational effectiveness through the digital transformation of Services.
I have to say being able to be part of SHG's Digital journey has to be the one for me. I was lucky enough to have been through this journey in a past organisation and I absolutely loved being part of the team delivering digital, so when I was given the opportunity to do this again is a dream come true. The transformation journey we are currently on is probably one of the biggest changes an organisation can go through in its lifetime, so pretty interesting I'd say.
I have worked in Social Housing since 2008 and have been working in Digital Transformation for over 9 years now. I moved away from Social Housing to work at an amazing Digital Agency whose specialty was Digital Transformation in the Social Housing sector for a couple of years, in which I worked alongside 16 Housing clients (all at different stages of their digital journeys) supporting them realise their digital ambitions by consulting with them and finding the right digital solution to match their needs.
I think that to be in digital transformation a real interest in improving and challenging how things are done is definitely a must. I feel like I am a natural but well natured disruptor and this is what drove my eventual move into digital. I was already bringing innovative suggestions to the work I was doing (even if these were rudimentary). So, when my first role in digital was published it felt like a natural transition.
Keep going and do what brings you joy! I have been called, controversial, relentless and disrupting throughout my life and I often felt that these were faults in my character. However, those three attributes are key to my current role. To innovate you will sometimes cause some controversy and disruption but you also have champion and embody that change and innovation. It's not always easy or a straight forward process and neither is achieving what you want. In order to realise your potential sometimes you have to learn to appreciate the natural qualities you posses. Be who you are and appreciate it. There's seven billion people in the world but there's only one of you.