← Return to inspiration wall

REAL ROLE MODEL


Holly Townhill
Digital Coordinator
Trafford Council
WHAT DO YOU DO?

My role is focused around improving digital inclusion across Trafford. Initially this involved setting up a laptop lending scheme for residents but now the role is more geared towards empowering residents become digitally enabled either by offering digital support via our Digital Champions network or signposting to other services. I also work closely with various internal council departments and external organisations to improve awareness of the digital divide across our locality.

WHAT SKILLS DO YOU USE MOST IN YOUR JOB?
  • Relationship building
  • Communication and presentation
  • Problem solving
  • Time management
  • Data analysis
WHAT'S THE MOST INTERESTING THING YOU'VE WORKED ON IN YOUR CAREER SO FAR?

I'm fortunate to be working on the most interesting thing I've done, and the most rewarding. I've worked in retail, banking and libraries prior to this role but this is directly inline with my interests, skills and it really has that feel good factor when you can actually help someone get online and improve their circumstances through experiencing the benefits of digital.

WHAT'S YOUR EDUCATIONAL BACKGROUND?

I'm currently working towards my MA in Information and Library studies via distance learning and have a BA in English from Manchester Met. I have developed my digital skills through a motivation to constantly improve and learn more, either through picking up additional responsibilities at work or being the first to volunteer to attend training.

WHAT INSPIRED YOU TO GO INTO DIGITAL & TECH?

The digital world is constantly moving, changing and forcing us to adapt and I love that. Working on the inclusion side of digital, my skills and capabilities are challenged every day by the people I come in to contact with but that keeps me motivated to keep going. There are so many people out there who still need our help.

WHAT ADVICE WOULD YOU GIVE TO GIRLS THINKING ABOUT A CAREER IN DIGITAL AND TECH?

100% go for it - do some research and find your niche. We are nearly at the point where every job out there has an element of digital, it is such an important part of our lives and it is not going anywhere. There are so many different careers in the industry and there is definitely room for more women!


I AM...
HARDWORKING
CREATIVE
EMOTIONALLY INTELLIGENT