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REAL ROLE MODEL


Chloe Boxer
Helpdesk Technician
Computeam Ltd
WHAT DO YOU DO?

Being based on the helpdesk, my role is very varied; from answering phone calls, logging the problems reported to us, while also troubleshooting and resolving any tickets assigned to myself. This will vary from issues effecting individual users to site wide network accessibility, or taking on project work and installs

WHAT SKILLS DO YOU USE MOST IN YOUR JOB?
  • Internet security
  • Audio visual
  • Written communication
WHAT'S THE MOST INTERESTING THING YOU'VE WORKED ON IN YOUR CAREER SO FAR?

As part of a project for some new customers, I was responsible for migrating hundreds of email accounts into a new system. This required a range of software, skill and accuracy to complete. Taking on this task as an Apprentice was very rewarding and helped to build confidence.

WHAT'S YOUR EDUCATIONAL BACKGROUND?

I studied Applied ICT at A-Level, where I had the opportunity to put my knowledge into an everyday situation. This encouraged me to study at an Apprenticeship level, I’m not only gaining skills quicker than in a school environment but I know this knowledge is relevant to the real world.

WHAT INSPIRED YOU TO GO INTO DIGITAL & TECH?

I’ve always been fascinated by how fast technology is advancing, in turn my involvement in the field has become ever increasingly apparent. Not knowing what I wanted to do, I was confident IT would offer a number of opportunities and directions

WHAT ADVICE WOULD YOU GIVE TO GIRLS THINKING ABOUT A CAREER IN DIGITAL AND TECH?

Working in a digital role isn’t just about numbers, but offers a whole range of transferable skills that can be applied to any number of roles and possibilities. I found benefit from researching elements of technology that incorporate what excites me and quickly discovering how flexible technology can be.


I AM...
POSITIVE
APPROACHABLE
LOYAL